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    Technical Support Specialist Fusion360 (AMER Shift) Bengaluru, IND

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    • salmanfaris
      salmanfaris last edited by

      97cf87dc-d21b-40fc-b68f-66d65f23defb-image.png

      Autodesk looking for a Product Support Specialist (specialises in Fusion 360) to provide support services and engages Autodesk customers in providing effective technical solutions, directions, and troubleshooting advise. The support services will be conducted via standard modalities like Web, Chat, Schedule-A-Call, Phone etc. Using analytical and communication skills, this role ensures technical problems are understood, documented, and resolved promptly and effectively, creating an outstanding customer experience and enhancing the team's knowledge.

      Work location will be at Bangalore, India and the successful candidate will be expected to relocate to Bangalore. The working hours will be AMER hours (08:00 PM – 04:00 AM IST)

      Responsibilities

      • Respond to support requests via multiple channels (chat, phone, web, online forums and other channels) and adhering to documented processes

      • Document support interactions in a company-wide case management system

      • Escalate and consult unresolved issues to senior staff as required

      • Research, verify and document product defects

      • Actively handle the personal backlog of support requests

      • Manage customer and partner expectations by providing timely updates on the progress

      • Assist in the fundamental development and maintenance of internal knowledge base quality, via the Knowledge Centred Support (KCS) methodology

      • Influence and contribute to product management and development to contribute to successful improvements

      Minimum Qualifications

      • Competent knowledge of Design (CAD), Simulation, Manufacturing (CAM) or ECAD software or related Autodesk products. (Autodesk FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Fusion 360, Eagle or similar software)

      • Bachelor's degree or Diploma in related field OR equivalent product experience in relevant industry

      • Excellent verbal and written English communication skill is required. Additional language is advantageous

      • Ability to understand and convey complex technical details coherently to a live or virtual audience

      • Strong troubleshooting and analytical skills

      • Demonstrate the ability to build and maintain strong relationships with partners and customers

      • Team player who enjoys supporting and interacting with other members of a shared responsibility team

      • Ability to work in flexible working hours/Shifts

      The Ideal Candidate

      • People-minded: empathizing with, responding to, and problem-solving customer issues

      • Prompt: making timely decisions based on sound logic and consideration of the consequences

      • Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves

      • Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high-quality manner

      • Strategic: offering articulate recommendations and rationale and builds support with key decision-makers

      • A wet sponge: actively listening to others in order to communicate technical information clearly and concisely

      • Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills

      • Influential: being a role model inspiring others and affecting a positive impact

      Originally posted on https://autodesk.wd1.myworkdayjobs.com/ by Autodesk team.

      More details: https://autodesk.wd1.myworkdayjobs.com/Ext/job/Bengaluru-IND/Technical-Support-Specialist-Fusion360---AMER-Shift-_21WD45987-2

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        TORONTO Whilst the Blue Jays consist of been at their least complicated, downtown Toronto orbits about Rogers one particular of the most straightforward ballpark destinations inside of baseball, Rogers Center, which opened as SkyDome within 1989, is made up of been dwelling towards the Blue Jays for above 30 decades and hosted a extended listing of largest gatherings outdoors of baseball. The CFL, NFL, WWE and UFC include all packed the stadium at a person issue together with key live shows and stadium the NBA's Toronto Raptors termed the stadium residence for their inaugural year inside 1995. It wasn't aesthetically interesting, toward say the minimum amount, nonetheless it was the backdrop towards 1 of the most significant wins within just that franchise's heritage, Whilst the lowly growth Raptors impressed Michael Jordan's unbelievable Chicago Bulls staff members, which received 72 video games that period, upon which path your fandom leans, there's no lack of attributes for the most significant occasions inside the historical past of Rogers Middle. Listed here's a search at some of the most straightforward, like some all-season Blue Jays periods and a unforgettable second upon the observe. 1. Contact m all, JoeDate: October. 23, 1993Can this at any time be crowned? Joe Carter's wander-off property operate toward earn the 1993 Entire world Collection stands over all other situations within just Blue Jays historical past. It's the situation we all re-enact inside of the again backyard garden, throwing the ball up within just the air as we contact our personal enjoy-as a result of-engage in, nevertheless Carter lived it out upon the match's greatest on top of that gave Blue Jays supporters this renowned radio make contact with in opposition to the late, ideal broadcaster Tom Cheek:"The Blue Jays are World-wide Sequence champions as Joe Carter hits a 3-work residence function inside the 9th inning and the Blue Jays consist of recurrent as Worldwide Sequence champions. Contact m all, Joe! Yourself'll in no way strike a more substantial property work in just your everyday living!"2. The Bat FlipDate: October https://www.storetbj.com/collections/davis-schneider-jersey
        . 14, 2015Though a single production of Blue Jays lovers consists of Carter's residence function toward seem to be again upon as their instant, yet another is made up of Jos Bautista's famed bat transform. With Match 5 of the American League Office Collection towards the Rangers tied 3-3 in just the backside of the 7th inning and Rogers Center effervescent in excess of with stress, Bautista offered his trademark minute. "A single-a person versus Dyson. Bautista with a inspiration This was the Blue Jays grand return towards postseason competitiveness the moment a very long drought. The benefit and electricity that 2015 club performed with was correctly encapsulated as a result of Bautista, who was superior than oneself and he realized it. Is made up of Rogers Middle at any time been louder?3. Encarnacion walks it offDate: October. 4, 2016If it weren't for Bautista's blast basically a yr preceding, we'd chat more than Edwin Encarnacion's Wild Card wander-off even much more. This underrated second inside Blue Jays background arrived with the Blue Jays and Orioles tied 2-2 inside the backside of the 11th inning of the AL Wild Card Video game. The Blue Jays had been attempting for an additional deep playoff function when slipping only shorter within 2015 and, exactly as elements grew nerve-racking inside of accessories, Encarnacion released a no-question shot off Ubaldo a crack-instant of the ball leaving Encarnacion's bat, it was obvious towards absolutely everyone seeing that the Blue Jays were being transferring upon. The outstanding Blue Jays slugger popularity upon residence plate, bat missing in the direction of the floor with his hands elevated immediately toward the sky is just one of the very good pics in opposition to the very last 10 years. Simply just which include The Bat Convert, Encarnacion's household function persuaded oneself that people Blue Jays groups experienced some magic in direction of them. 4. Welcome in the direction of SkyDomeDate: June 5, 1989There was absolutely nothing extraordinary with regards to the activity alone, with the Blue Jays wasting 5-3 toward the Brewers, yet the the 1st activity at SkyDome marked a fresh new generation of baseball within just Toronto. At the year, Toronto's stadium was extremely progressive with a retractable roof that was an know-how the Most up-to-date Against MLBSign up toward get hold of our day-to-day Early morning Lineup towards remain within the recognize pertaining to the hottest trending subjects about Key League upSkyDome virtually experienced an opening get together 2 evenings earlier toward this video game broadcast upon CBC Tv set. There have been tacky musical functions, mascots and, indeed, even performances through dance classes dressed as the Blue Jays and the CFL's Toronto Argonauts. If something will produce on your own take pleasure in basically how prolonged in the past SkyDome opened, it's that online video. 5. The Speediest Person within just the WorldJune 1, 1997This stadium is made up of hosted some remarkable functions outside the house of baseball, yet pair experienced this sort of a wide charm as Canadian sprinter Donovan Bailey racing American Michael Johnson for the name of "Quickest Guy within the Worldwide https://www.storetbj.com
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